Dear Daniela & Clint, I would like to thank you very much for all the help and advice you have given me when I was choosing the elevated cooker, heater for the lounge-room and the hot water service. Many thanks to Mr Geoff Rose and Darren for installing them. You will be pleased to know that I am very, very happy with the appliances. Thank you very much once again. Yours sincerely Barbara

Barbara, Ferntree Gully

Hi Ewen, on the 40C degree day the entire house was held at 23C degrees. See you in March 2014 for a heater. Cheers Rob

Rob, Ferntree Gully

Dear Laurie, Thank you very much for the excellent advice you gave me today and your patience to explain all aspects of the purchase and installation. I look forward to the gas plumber evaluating the site and hopefully going through with that option 1 or alternatively the other electric heaters. My apologies for not "getting it" initially that the survey of the gas requirements was included. Female lack of logic sometimes gets in the way. Kind regards with appreciation. Lynn

Lynn, Park Orchards

Called to thank Russell's for the great service. Very happy with the whole purchase and very happy with the installer (Nick)

Neville, Boronia

Hi Ewen, your down-to-earth approach, practical advice and focus on customer's needs are impressive. Tradesmen Wayne and Matt delivered the promise (installing a Brivis ducted heater HX23EN) promptly with great efficiency is much appreciated. Keep up the good work, Russell boys! Warmest thanks, Winnie

Winnie, Wheelers Hill

Colin called to say that Darren was very polite, prompt, easy going, professional and tidy. He was impressed that he had hot water within 3 hours of coming into the shop on a Saturday afternoon.

Colin, Ferntree Gully

Patricia called to say that Brendan & Liam were very polite, clean, friendly and professional. The detailed service received was very good

Patricia, South Yarra

Lindsay called to say thank you for the great customer service, from the initial enquiry to the site inspection and then the two installers. Very pleased indeed with the job and also happy that they found us in the local paper.

Lindsay, The Basin

Thanks for a great job. We are happy with the service we received and the way our system works. Can't say for the cooler as yet but I'm sure it will work as well as the heating. Also the guys you have coming out are great, couldn't recommend them enough. I have built four homes now as an owner builder and the last three were a nightmare with the heating & cooling people. Glad I met Ewen, I would definately recommend your company to others.

Claudio, Wonga Park

Thanks Ewen, very happy with the heater. All seems to work very well and looks awesome. I also like that you are easy and short with your communication - no beating around - just straight to the point and honest - thankyou for that too, I prefer it. Overall AAA+++ Regards Bill

Bill, Mt Eliza