This is a big thank-you for the great service which was given to me regarding replacing old heater with a new one. First of all thanks to Laurie for all the help over the phone, secondly to Geoff and his assistant who showed and explained what was wrong with the old heater.

Sandra, Upwey

Dear Damien, we would like to thank you and your team for the installation of our air-conditioner last week. On what turned out to be a very hot 34 degree day, the installers did a great job. Please pass on our thanks to Wayne, Owen and Nick for their professionalism - arriving exactly on time, being cheerful throughout the day and tidying up after the installation. From our first enquiry, Laurie was very patient with helpful advice throughout. We will certainly recommend Russell's to our friends as a company with the highest levels of customer service. Many thanks, Ken

Ken, Blackburn

Hi Damien, Just a quick email to thank you for the good service from yourself and the other staff. The heater is working well and we are very happy. Many thanks for installing it at short notice. Catherine

Catherine, Kallista

Dear Daniela & Clint, I would like to thank you very much for all the help and advice you have given me when I was choosing the elevated cooker, heater for the lounge-room and the hot water service. Many thanks to Mr Geoff Rose and Darren for installing them. You will be pleased to know that I am very, very happy with the appliances. Thank you very much once again. Yours sincerely Barbara

Barbara, Ferntree Gully

Hi Ewen, on the 40C degree day the entire house was held at 23C degrees. See you in March 2014 for a heater. Cheers Rob

Rob, Ferntree Gully

Dear Laurie, Thank you very much for the excellent advice you gave me today and your patience to explain all aspects of the purchase and installation. I look forward to the gas plumber evaluating the site and hopefully going through with that option 1 or alternatively the other electric heaters. My apologies for not "getting it" initially that the survey of the gas requirements was included. Female lack of logic sometimes gets in the way. Kind regards with appreciation. Lynn

Lynn, Park Orchards

Called to thank Russell's for the great service. Very happy with the whole purchase and very happy with the installer (Nick)

Neville, Boronia

Hi Ewen, your down-to-earth approach, practical advice and focus on customer's needs are impressive. Tradesmen Wayne and Matt delivered the promise (installing a Brivis ducted heater HX23EN) promptly with great efficiency is much appreciated. Keep up the good work, Russell boys! Warmest thanks, Winnie

Winnie, Wheelers Hill

Colin called to say that Darren was very polite, prompt, easy going, professional and tidy. He was impressed that he had hot water within 3 hours of coming into the shop on a Saturday afternoon.

Colin, Ferntree Gully

Patricia called to say that Brendan & Liam were very polite, clean, friendly and professional. The detailed service received was very good

Patricia, South Yarra