Hi Ewen, Just wanted to let you know we are at Sorrento enjoying our beautiful outdoor room which is almost complete. The fire is just gorgeous so thank you for your recommendation and installation of such a great product. We appreciate your attention to detail and the professional team you have working for you.

Hugh, Sorrento

I recently had the good luck to call your Ferntree Gully office to urgently arrange a gas heater for my elderly mother.
I cannot speak highly enough of your wonderful staff! The lady who answered the phone was so helpful and kind sensing my urgency; she put me onto the extremely professional and fantastic salesman Laurie.
I was leaving for overseas the day I called and Laurie sorted out the issues and had the job done in 48 hours.
It was such a pleasure to deal with people who knew their job and made it all happen with ease and were so professional, helpful and very caring.
You obviously run an extremely good company as your staff are a credit to you!

Sue, Richmond

I would like to extend a sincere commendation to your sales and trade teams (specifically Andrew the salesman and Owen the plumber) for the great work they do.
Overnight my hot water system failed, which in a predominantly female household, is more than just an inconvenience. I called my regular plumber (Alan Ward) who was unfortunately too busy to help me out today, but he recommended Russell’s Lifestyle, who he promised would provide great service and a quick installation.
I was not disappointed.
Andrew proved quite knowledgeable and being an ex-hot water salesman myself, I was impressed with his professionalism, empathy for my situation and sense of urgency in rectifying my problem.
Owen the plumber arrived less than two hours later and replaced the hot water system without delay. Owen was quite a contrast to many plumbers I have dealt with in the past. He was professional, efficient and his seemingly intuitive customer service skills left me feeling satisfied with the job and suitable impressed. This rare combination of exceptional trade and customer service skills, I believe makes Owen a great asset to your business.
From a very satisfied customer, I would like to sincerely thank Russell’s Lifestyle and I will certainly be dealing with you again in the future.

Serge, Ferntree Gully

We recently purchased and had installed an Aquamax 390 in place of our old electric water heater at our house. Dealing with your company was a positive experience, your sales staff were helpful and friendly and I can’t praise too highly the efforts of the installer Owen, who did the job quickly and professionally in quite awkward conditions. Very impressive.
I will recommend you.
Thanks.

Graham, Knoxfield

Dear Andrew and the great team at Russell’s Lifestyle
Thank you so much to you and Ewen for your terrific service and support.
May your business thrive and prosper always – we will recommend you to everyone!

Rhonda, Tecoma

Today a Rinnai 557 heater was installed in my home. I’d like to compliment your staff on a job well done.
Clint answered all my questions thoroughly then assessed where the best spot was to locate the heater.
Wayne and Nick are professional tradesmen who did a very good job installing the heater despite some complications. I appreciated their courtesy and how well they cleaned up afterwards.
So thank you for good service and an excellent heater.

Joan, Croydon

Hi Andrew,

Just a quick note to let you know we LOVE our new Rinnai Gas Log Fireplace. We can’t get over how warm it is, and what a great improvement it has made on our lounge-room. The room feels so cozy and welcoming now and we are really happy with it.
A big thank you to the team – Kevin, Brendan and the electricians were great and did a wonderful job, keeping everything clean as they worked and were very trustworthy and pleasant to have in our home.
It’s been terrific. The cost to run has been good too.
Am happy to be a referral for you if you have someone trying to decide – your service (Both in sales and installation) has been terrific.

Annette, Vermont South

This is a big thank-you for the great service which was given to me regarding replacing old heater with a new one. First of all thanks to Laurie for all the help over the phone, secondly to Geoff and his assistant who showed and explained what was wrong with the old heater.

Sandra, Upwey

Dear Damien, we would like to thank you and your team for the installation of our air-conditioner last week. On what turned out to be a very hot 34 degree day, the installers did a great job. Please pass on our thanks to Wayne, Owen and Nick for their professionalism - arriving exactly on time, being cheerful throughout the day and tidying up after the installation. From our first enquiry, Laurie was very patient with helpful advice throughout. We will certainly recommend Russell's to our friends as a company with the highest levels of customer service. Many thanks, Ken

Ken, Blackburn

Hi Damien, Just a quick email to thank you for the good service from yourself and the other staff. The heater is working well and we are very happy. Many thanks for installing it at short notice. Catherine

Catherine, Kallista