Rinnai Premium Dealer Programme Award - Presented to RUSSELL'S HEATING COOLING HOT WATER for Outstanding levels of customer satisfaction and sales 2012.

Rinnai Australia Pty Ltd
Rinnai Australia Pty Ltd

As promised, herewith are the photos of our Escea DL850 installed in the half wall. Your guys did a great job. As you can imagine, the weather has been a bit too hot to give it a trial, but we look forward to sitting around it this coming winter. Thank you for your courtesy and assistance.

Darrel, Ringwood

Sue called to say a BIG thankyou to Owen for such a great job installaing her split systems. She was very happy with his friendly nature and hard owrk ethics. She said that he offered to vacuum the stairs on 3 occasions which she declined as she wanted to do it herself.

Sue, Wantirna

Thank you for the Plumbing and Electrical Certificates we received recently. We would like to thank all involved for giving such valuable service, initially in store and then followed up with a home visit which we found so helpful in choosing the appropriate heating units. The installation date was promptly made and adhered to and the team of men were all very efficient and helpful. We are very happy with our new heating and will certainly contact you for any services required in the future. We will have no hesitation in recommending your company to others. Thanking you, Kindest regards.

Rosemary, Boronia

Called to say they were very pleased with the installers, they did a great job and were very nice.

Dennis, Wantirna

My wife and I would like to offer our sincere thanks to the crew that installed our replacement air conditioner. We were treated with absolute respect and consideration from all concerned. The workmanship is faultless and we were consulted on 2 or 3 occasions regarding the appearance of the installation. The work on the previous air conditioner was shoddy in comparison. Please pass on our thanks to all involved.

Brian, Kilsyth

Hello, today our new Braemar Wall Furnace was installed and I must commend all involved for their excellent customer service throughout the process. Damien very patiently took us through the various options suitable for us when we dropped into the showroom on a recent Saturday morning and left us with some brochures to consider at home. We decided what we wanted, every commitment from scheduling a site inspection to quoting on installation, call back with price, scheduling installation through to completion - all went like clockwork. Without exception everyone attended on the time they booked, were professional, helpful and a credit to your company. Thank you to all involved.

Reece, Heathmont

Hi, Ewen, you were quite correct, the Unit is cooling the house without a problem. You employ a professional team, the job was very well executed. A pleasure to do business with you. Thanks

Rob, Ferntree Gully

Val called praising our installers (Owen) saying what a great job they did.

Val, Scoresby

Very happy with overall service, especially the installers. Very polite, clean and provided a good explanation of the work they had to do.

Caroline, Ferntree Gully