Thank you all for so promptly providing us with a new hot water unit.

Your 3 workers were here promptly at 8am this morning and efficiently went about their work. They all represent the company very well!
This business, I am told is entering 3 generations of operation and as I mentioned to Lynda it feels like it’s been there forever. My Grandfather used to get bottles of gas for us in Belgrave when we got a heater (3 generations in one home too) so your business must be doing something right to have last all those years!

Unfortunately criticism is handed out too freely these days but I believe praise and thanks should be expressed more so, especially for a job well done.

Please accept our thanks for your professionalism, courtesy, promptness, good service (& price) and old fashioned friendliness (Lynda especially).

Sue & Max, Ferntree Gully

I wanted to drop your line was to say how impressed I was with all your boys, their professional conducted throughout the job. When a problem arose they were on top of it and got it sorted. I would have no hesitation in recommending your company to others.

Kind regards

Sarah, Melbourne

Many thanks to Ewen & Clint for the installation of the Rinnai overhead radiant heater in our patio area (per the log fire competition last year).  Paul & Aaron did a great job of the install this morning & the Rinnai appliance appears to be built to the usual high standards that I’ve known to expect from them.

Time permitting, we are quite happy to act as a reference for you to discuss or demonstrate our Rinnai 950X gas log fire or the new radiant heater in operation.  In particular we have been very satisfied with the log fire & it is now used almost entirely for our home comfort heating.


We just wanted to say that we are really happy with the outcome of the job. It’s made a great addition to the house, and you and your team have been fantastic to deal with.

Paul, Melbourne

I just wanted to express our appreciation for the efficient service offered by your company.
Heater was installed on Thursday & we are very happy with it. All trades people ( including the chimney sweep ) turned up on time & as
scheduled  - we were very impressed.

Ken, Melbourne

We had a ducted heater and split system installed in June and we would like to say a big thank you to the 2 chaps that did the installation.

They were very friendly, polite and did a wonderful job. They were very impressed with the work Steve had pre done for them inside with the inlet grill / duct and the outside with altering the brickwork on the house and laying new concrete pavers for the unit to sit on.
They worked away with no fuss at all and cleaned up and removed all rubbish.
We are very happy with how everything was done.

We will highly recommend your company in the future.

Lucinda, Melbourne

I just wanted to touch base and let you know how impressed I was with your fitters today (Matt and Brent). They did a great job. There was a difficult fit with one of the ductings and both attacked the challenge with professionalism and overcame the issue.

I am most impressed and when I find out how to do it, I will send you some pics of that effort.  FYI, the heater and new ducting configuration is working well.

Thanks again for assisting Trish and I at this difficult time. I am happy to recommend Russell’s Heating and Cooling.

Dave, Melbourne

Just wanted to send a quick message to thank Ross, Kate and Brendan for their great service installing our new hot water system at the end of last month.

Ross came to sort out a quote for us. He was on time, quick and knew his stuff. The quote arrived promptly and we were able to move ahead quickly.

When booking the job, Kate was very helpful (and nice) on the phone and everything was organised as needed from discussing feasible installation dates to processing the deposit.

Brendan was on time, polite, tidy, efficient and did a great job in installing the unit and removing the old system.

We’re thrilled your company made it so simple, payment was easy, receipts and certificates of compliance arrived in the post when expected.

I’ve already recommended your company to a friend.

Melanie, Wantirna South

Thanks Ewen for the great service, I am really happy with the Hot Water System and have previously bought a gas stove and a ducted heater from your store.

Ken, Belgrave Heights

Dear Russell's Lifestyle,
We both would like to personally thank your organization for assisting us with our recent Heater purchase (Rinnai Ultima 11) The level of customer service provided was exceptional. Your professionalism continued throughout the whoe process. From the initial meeting, and then subsequent discussions, right through to the installation, we were certainly provided with a very high level of customer service. We believe that it is important to acknowledge how refreshing it was to have a convenient and hassle-free purchase via your organisation. It would be very much appreciated if you could pass on our personal regards to all personnel concerned.

Philip, Emerald