Just wanted to send a quick message to thank Ross, Kate and Brendan for their great service installing our new hot water system at the end of last month.
Ross came to sort out a quote for us. He was on time, quick and knew his stuff. The quote arrived promptly and we were able to move ahead quickly.
When booking the job, Kate was very helpful (and nice) on the phone and everything was organised as needed from discussing feasible installation dates to processing the deposit.
Brendan was on time, polite, tidy, efficient and did a great job in installing the unit and removing the old system.
We’re thrilled your company made it so simple, payment was easy, receipts and certificates of compliance arrived in the post when expected.
I’ve already recommended your company to a friend.
Melanie, Wantirna South
Thanks Ewen for the great service, I am really happy with the Hot Water System and have previously bought a gas stove and a ducted heater from your store.
Ken, Belgrave Heights
Dear Russell's Lifestyle,
We both would like to personally thank your organization for assisting us with our recent Heater purchase (Rinnai Ultima 11) The level of customer service provided was exceptional. Your professionalism continued throughout the whoe process. From the initial meeting, and then subsequent discussions, right through to the installation, we were certainly provided with a very high level of customer service. We believe that it is important to acknowledge how refreshing it was to have a convenient and hassle-free purchase via your organisation. It would be very much appreciated if you could pass on our personal regards to all personnel concerned.
To Ewen, the service provided by your team was fantastic and I am happy that good old fashioned service is still around. Customer had old wall heater removed and a new Rinnai space heater installed.
Hi Lorraine, The wall furnace has been installed and can I say I am so happy with the service, they turned up when they said they were going to and couldn't do enough for you. They also checked the other heater which was ok but didn't have a flue so they fitted the old one from the heater they removed which was so nice of them. Damien and Wayne were a pleasure to deal with.
Annette, Dandenong Nth
These customers bought a heater from elsewhere but got Russell's to install it. They were ecstatic with the end result and thought the workmanship and level of service was fantastic.
Mark and Vicki, Ferntree Gully
Dear Ewen, I just wanted to thank you for replacing our ducted heating unit last week. All your staff were delightful to deal with and we very much appreciate that you moved so quickly to help us out.
To Laurie, thanks so very much for all your help. It's rare to get such great service.
(Customer had Warranty issue and Laurie contacted manufacturer for successful outcome)
Winner of our raffle for the Rinnai BBQ was Margaret Mauger of Lilydale.
When I notified Margaret that she had won, she was very happy saying that she had never won anything in her life except for a chook raffle.
Congratulations Margaret from all at Russell's Heating Cooling Hot Water
Dear Ewen, Unit (Split System air conditioner) is working well and is doing exactly what you said it would do. Thanks