About Us

Russell’s brings you over 50 years of experience and knowledge in household heating and 30 years in cooling to serve you and your family’s needs in the Greater Dandenong area. Our longevity stands as testimony to our values: dedication to you, our customers, and the craftsmanship of our products, which is second-to-none.

In 1955 Harry Russell joined his father E. A .C. (Bill) Russell and his brother in running the Gembrook family business, Russell’s Hardware in the Hills and Gembrook Transport Service. By 1958 the brothers were delivering gas cylinders across the Silvan, Croydon, Pakenham and Gembrook areas as agents for C. G. A. Porta-Gas, as Shell at this time promoted the use of heating oil for brand new domestic heating technology.

In 1959 Harry opened the Ferntree Gully location and became an agent for Thermal Traders, which allowed him to expand the family business to Belgrave. In 1979 the Russell Family added a showroom at Ferntree Gully for gas appliances after natural gas pipes were extended to the Hills. The Belgrave showroom eventually shut and was replaced by a site in Boronia. The company became agents of more gas companies, and after purchasing Lilydale Gasmart they merged the business with the Boronia location and relocated to Croydon.

The 1980’s also saw the Russells introduce cooling appliances to their range. The Ferntree Gully showroom continues to this day under the leadership of Ewen Russell, who in 1984 joined his father Harry to became Store Manager in 1993, representing Origin Energy Limited until they withdrew their public profile. The agency under Ewen Russell and his staff operated Ferntree Gully and Croydon stores which were soon recognized as the best in Victoria for the service they provided. They were awarded the following accolades: Gasmart Agent of the Year Inaugural Award 1995 -1996 1996 – 1997 1998 – 1999 2000 – 2001 Origin Energy Shop – Agent of the Year Excellence Award 2001 2002 2007 2008 In 1998, the business was transferred to Ewen Russell, who today remains its proprietor. Russell’s continues the tradition of displaying and offering quality heating, cooling and hot water appliances. Together with expert advice and competitive installation prices, you can be confident of making the right choice with us.

Browse Our Range

Find what you’re interested in or looking for

Contact Us

Give us a call if you need help finding the right product or if you’ve found what you need.

Visit Our Showroom

Come down and see what the product you’ve chosen looks like. You can see our entire range as it would look in a room.

Home Visit

We offer onsite advice for your heating, cooling and hot water needs. This ensures that you choose the right appliance for the job.

Why Choose Russell’s

You’re getting the best customer service in Melbourne with Russell’s. Here’s why we beat our competitors: We’re a family-run business that’s been around since 1959 and passed through three generations. We’re not going anywhere!

  • The Right Advice – at Russell’s we have been looking after Victorians’ heating, cooling and hot water needs for years. We know gas and electricity backwards, so we will always offer the right advice.
  • The Right Choice – retailers often tend to have too many choices, it gets confusing. At Russell’s we have selected a range that suits every budget, every design and every lifestyle. Replacement, renovation, new homes – we will help you make the right choice.
  • The Right Price – at Russell’s we will match any advertised price, product must be in stock and a written quotation may be requested to verify offer. Excludes installation costs.
  • The Right Installer – ensure your appliance is correctly installed for optimum energy efficiency and safety. With years of experience and a 6 year warranty on all installations, we’ll give you peace of mind.

Ferntree Gully

1156 Burwood Highway

VIC 3156

P (03) 9758 1900

F (03) 9758 1160

about1
about2
about3